OUR SERVICE
“I have stayed with Whitstable holiday before and intended to stay again last weekend but due to unforeseen circumstances we had to cancel with very short notice. Gail was supportive and empathetic, simply wonderful. I find the website easy and efficient to navigate, email responses to questions and bookings arrive promptly and efficiently. You will absolutely feel that you are in safe, professional and trustworthy hands when dealing with this company. The property that I have stayed in was exactly as described and wonderfully serviced and your privacy fully respected.
★ ★ ★ ★ ★”
'WHITSTABLE HOLIDAY HOMES TAKES CARE OF YOU'
Whitstable Holiday Homes Ltd is owned and managed by Gail Barnes, a long term Whitstable resident with 30 years of travel marketing and sales experience.
Gail is supported by Chris and Emma in the office taking your reservations and helping with your queries; a dedicated Housekeeping Team including Emma, Tracey, Jen, Shirilee, Ewelina, Leah, Paula and a valuable support crew during the peak holiday seasons; and professional Handyman Malcolm Kendal.
OUR ETHOS
It's simple - we provide a personalised service with high standards of customer care, so you can enjoy your seaside holiday home.
FIRST STEPS
We look after you from your initial enquiry where we tailor-make your stay to your individual requirements. There's no need to spend hours trawling through endless lists of properties online. At Whitstable Holiday Homes, we do the work for you. We will access your specific needs and email you our recommendations based on our personal knowledge of each and every one of our holiday homes. As we do not own any of the holiday homes on our site, our advice will impartial and honest. Just call us on 01227 200602 or fill in our contact us form with the number of people staying, dates and any specific requirements eg dog friendly, private parking or beachfront, and we will email or call, with our latest availability and prices. It's simple!
HOW TO BOOK?
Once you have decided on your holiday home, we will provisionally hold it for you and send you through the booking details to make sure you are happy with all the arrangements. We then ask for a 25% deposit of the rental cost and a booking fee of £40 if you haven’t stayed with us before, to secure the booking and full/final payment 6 weeks prior to your arrival. On receipt of your balance payment we email your arrival details and our unique 26 page Whitstable Holiday Home guide to the area with all the best things Whitstable has to offer.
YOUR ARRIVAL
On the day of your arrival we pre-check your holiday home to make sure everything is in order and ready for your arrival. In colder months, we will make sure the heating is on and deliver your pre-ordered logs, so you arrive into a warm, welcoming home. If you are celebrating a special birthday or anniversary, we are very happy to organise the delivery of flowers, cakes or wine. Just ask!
We will either advise you of the code to the keysafe at the property on arrival or personally meet you at the door of your holiday home (depending on the property booked). There is no scrambling to find keys in the dark and wondering where everything is. We will talk you through it on arrival or show you around your home and answer any questions you may have. We love our town and enjoy its many restaurants and events and will be very happy to share our wealth of local information and restaurant recommendations.
DURING YOUR STAY
Now here's the special part - we offer a 24/7 customer service throughout your stay. So if you happen to lock yourself out, can't figure how to get the heating to work, have any general local queries or requests that we can help you with, you can call us and we will call or pop by as soon as we can to assist.
FOLLOW UP SERVICE
We love to get feedback from our guests. We will contact you promptly with the return of your cautionary deposit and welcome any feedback to improve our services and holiday homes for future guests and of course we love to receive reviews!
We look forward to hearing from you and welcoming you to a Whitstable Holiday Home soon.
If you would like any further information, please call us on 01227 200602 or contact us.
